Refund policy

RETURNS & REFUNDS POLICY

Last updated: August 21, 2026

We want customers to receive the correct Furavora product in good condition. This Returns & Refunds Policy explains how to request assistance for damaged, incorrect, defective, missing, or unwanted items.

Nothing in this policy limits any mandatory consumer rights available under applicable law.

  1. BEFORE REQUESTING A RETURN

Do not send a product to the address printed on the parcel or shipping label.

Products may be fulfilled from different warehouses, and the original shipping address might not be an authorized return facility. Unauthorized returns may be refused, lost, or become ineligible for a refund.

All returns must be approved by Furavora Customer Support before shipment. If a return is approved, we will provide the applicable instructions and authorized return destination.

  1. DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Contact support@furavora.store as soon as reasonably possible if an order arrives:

• Damaged;
• Defective;
• Incomplete;
• In the wrong color, size, style, or model;
• Significantly different from the product ordered; or
• With a missing item or component.

Please report the issue within 7 days where reasonably possible and no later than 30 days after delivery.

The request must include:

• Order number;
• Customer’s full name;
• Description of the issue;
• Clear photographs or video showing the problem;
• Photograph of the complete product;
• Photograph of the external packaging; and
• Photograph of the shipping label.

A photograph alone might not adequately show an electronic or functional defect. We may request a short video demonstrating the issue.

Please keep the product, accessories, packaging, and shipping materials until the claim is resolved.

After review, an eligible claim may result in:

• A replacement;
• A replacement part;
• A partial refund;
• A full refund; or
• Another reasonable solution agreed with the customer.

Furavora may resolve an eligible claim without requiring the product to be returned.

  1. CHANGE-OF-MIND RETURNS

A customer may request a change-of-mind return within 14 calendar days after delivery, subject to eligibility and any mandatory rights under applicable law.

To qualify, the product must be:

• Unused;
• Unworn;
• Unwashed;
• Free from pet hair, odor, stains, damage, or alteration;
• Complete with all accessories and components;
• In its original packaging where reasonably possible; and
• Accompanied by valid proof of purchase.

Submitting a request does not automatically approve a return. Customer Support must first confirm eligibility and provide return instructions.

Unless required otherwise by applicable law, the customer is responsible for change-of-mind return shipping and any related customs or handling charges.

Original shipping charges are not refundable for change-of-mind returns.

  1. NON-RETURNABLE ITEMS

Unless defective, incorrectly supplied, or otherwise required by law, returns may not be accepted for:

• Products that have been used on or worn by a pet;
• Grooming, bathing, hygiene, or cleaning products that have been used or opened;
• Products contaminated with pet hair, bodily fluids, odor, dirt, or cleaning chemicals;
• Costumes, clothing, harnesses, carriers, bedding, or other textile products that have been worn, washed, damaged, or altered;
• Personalized, customized, or made-to-order products;
• Clearance or final-sale products identified as non-returnable before purchase;
• Gift cards;
• Products missing accessories, components, packaging, or proof of purchase; and
• Products damaged through misuse, improper installation, neglect, chewing, scratching, ordinary wear, or failure to follow instructions.

  1. RETURN AUTHORIZATION

If a return is approved, Furavora will provide return instructions by email.

The customer must:

• Follow the supplied instructions;
• Ship the item within the stated return period;
• Use a trackable shipping service;
• Package the item securely; and
• Keep the shipping receipt and tracking number.

Furavora is not responsible for unauthorized returns or return parcels lost or damaged in transit.

The customer remains responsible for the product until it is received at the authorized return destination.

  1. EXCHANGES

We do not guarantee direct exchanges because product availability can change.

If a different size, color, or style is needed, Customer Support may recommend returning an eligible item and placing a new order.

Do not place a replacement order unless you are willing to pay for it separately. Approval of a return does not reserve inventory.

  1. CANCELLATIONS AND ORDER CHANGES

Contact support@furavora.store immediately if an order needs to be changed or cancelled.

An order can only be changed or cancelled before fulfillment begins. Once the order has entered sourcing, processing, packing, or shipment, cancellation or modification might no longer be possible.

A cancellation request is not confirmed until Furavora provides written confirmation.

  1. REFUSED, UNCLAIMED, OR INCORRECTLY ADDRESSED ORDERS

Refunds are not guaranteed when an order is returned, lost, abandoned, or destroyed because:

• The customer supplied an incorrect or incomplete address;
• The recipient refused delivery;
• The package was not collected;
• The customer failed to complete customs clearance;
• Customs duties or import fees were not paid; or
• The carrier could not access the delivery location.

Where a refund is permitted, actual shipping, return, customs, handling, and processing costs may be deducted to the extent allowed by law.

  1. REFUND PROCESSING

Approved refunds are issued to the original payment method used for the purchase.

Furavora will normally initiate an approved refund within 10 business days after:

• The returned product is received and inspected; or
• Customer Support confirms that no return is required.

Banks, PayPal, card issuers, and payment providers may require additional time to display the refund.

Furavora cannot send a refund to a different card, bank account, PayPal account, or payment method.

  1. LATE OR MISSING REFUNDS

If an approved refund has not appeared after the payment provider’s normal processing period:

• Check the original payment account;
• Contact the card issuer, bank, or PayPal;
• Allow for any pending processing period; and
• Contact support@furavora.store if further assistance is needed.

  1. CHARGEBACKS AND PAYMENT DISPUTES

Please contact Furavora before opening a chargeback or payment dispute so we have an opportunity to investigate and resolve the concern.

Opening a chargeback while a refund or replacement is already being processed may delay resolution. Furavora reserves the right to provide order, delivery, communication, and tracking records to the payment provider when responding to a dispute.

  1. PET SAFETY AND PRODUCT DAMAGE

Damage caused by chewing, scratching, improper fit, incorrect use, lack of supervision, failure to follow instructions, or normal wear is not considered a manufacturing defect.

Pet products should be inspected before every use. Stop using any damaged product immediately.

  1. CONTACT

To request a return, replacement, or refund, contact:

Furavora Customer Support
Email: support@furavora.store
Website: https://www.furavora.store

Include the order number and all required evidence to avoid delays.